Erick Wipprecht's Resume

PROFESSIONAL PROFILE

Erick Wipprecht

4901 NE 187th Pl

Lake Forest Park, WA 98155

Home: 206-417-4927

Cell: 206-351-7101

resume@chiefmojo.com

SUMMARY OF QUALIFICATIONS

Professional career spanning 20 years embracing successful experience as a manager, technician, administrator, developer and engineer. Expert troubleshooting skills with a broad base of technical experience. Capable of seeing the big picture while paying attention to the details.

My experience with computers began in 1980 when I was nine. Strong understanding of hardware, software, electronic, electrical, and mechanical disciplines -- I process technical information very quickly.

Known for being straightforward in dealings and very reliable in following through on commitments. Demonstrated sense of urgency to keep all systems up and running optimally by getting it right the first time.

Education includes Air Force secure communications systems training supported by hundreds of hours of on-going professional, managerial, leadership and personal development workshops, seminars, classes and training courses sponsored by employers.

ACCOMPLISHMENTS AND CONTRIBUTIONS

Rewrote N2H2 web scanning tools, vastly improving harvesting capability and significantly improving system performance.
Developed initial prototype for Red Hat port of N2H2 filtering software.
Managed a four person help desk providing first level data & voice support and technician dispatch for Intel's Arizona campuses, serving approximately 15,000 users with a surveyed customer satisfaction rate of 99%.
Installed and upgraded several vital USAF communications systems, linking the Pacific region.

EDUCATION AND TRAINING

Telecommunications Systems Maintenance	United States Air Force
Total Quality Management	United States Air Force
HP-UX Troubleshooting	Hewlett-Packard
HP-UX LVM / MirrorDisk/UX / JFS	Hewlett-Packard
Legato NetWorker for UNIX Administration I

SELECTED EMPLOYMENT HISTORY

Seanet	Seattle, WA
UNIX Systems Administrator	04/2004 to present
Seanet is a locally owned and operated internet service provider. Part of a three-member team responsible for all IT administration, maintenance, and engineering. My primary focus was server & service administration. Environment consists of a mixture of FreeBSD, BSD/OS, Solaris, Windows, UNIXWARE, NeXT, and Linux servers, with a gradual migration to FreeBSD when possible. Core responsibilities were mail (sendmail, postfix, qpopper, OpenWebmail), spam filtering (ModusGate), DNS (Bind 8 & 9), web (Apache, MySQL & PHP, FrontPage), and systems & network monitoring (Nagios). Installed Nagios server to supplement (and eventually supplant) existing monitoring solution. Created a dedicated secure log server primarily for customer service representative use. Set up a CVS mirror of FreeBSD sources for internal use. Implemented a Snort based NIDS system. Daily responsibilities also include handling customer spam filter, www, and dns related requests.

N2H2
Seattle, WA

Systems Engineer / Business Programmer Analyst II
04/2001 to 09/2002

N2H2 provides internet content filtering solutions for business, education, library, and home users. Responsible for administration, installation, maintenance, and upgrades of internal production infrastructure including data collection & processing servers, DNS, Sendmail, Net Backup system, Netcool servers, database servers, Cisco & Alteon switches, and Cisco routers. Servers were a mix of Linux, FreeBSD, Sun, and Windows 2000. Managed LAN, WAN, POTS, T1, T3, point to point, and Frame Relay circuits & networks. Tool and GUI development for internet filter database. Continued to assist technical support as an escalation point as well as performing my day to day job functions. Participated in a complete data center move; responsibilities included rack layout / power requirement planning and equipment cabling in addition to system recovery afterwards. Entire move completed in 24 hours. Rewrote scanning tools, vastly improving harvesting capability and significantly improving performance. Built a secure log repository. Ensured proper security measures were implemented. Managed gold disks for internal production servers. QA of all production software. Proficient with SSL, SSH, FTP, HTTP,LDAP, SNMP, NFS and other network protocols. Used Netcool to monitor system & network performance.

Lead Technical Support Analyst
01/2000 to 04/2001

Support escalation point for hundreds of customers. Provided training to support analysts. Administration and maintenance of N2H2's customer systems, including the Linux proxy, Cisco PIX, Novell BorderManager, Stratacache, Check Point Firewall, Microsoft ISA, Microsoft Proxy 2, SonicWALL, and Volera Excelerator products. Set up load balancing and clustering of servers. Responsible for final software testing before field release of new code. Initial prototyping for Red Hat port of Bess filtering software. Built custom kernels to improve server performance and managed gold disks for field servers. Position required an in depth knowledge of system and network engineering. Traveled in the US and abroad to support sales staff and investigate problematic installations. Performed network utilization & security breach investigations. Used Netcool to monitor system & network performance.

Cellular Technical Services	Seattle, WA
Customer Service Engineer III Lead	05/1997 to 01/2000
CTS provides anti-cloning fraud and real time billing services to cellular providers. Administration and maintenance of internal HP-UX & Sun servers as well as a 1600+ node NetBSD customer network, Legato NetWorker and BMC backup solutions, IVRs, and both Sybase and proprietary databases. Managed LAN, WAN, POTS, T1, T3, X.25, point to point, and Frame Relay circuits & networks. Oversaw project to replace the corporate firewall. Ensured proper security measures were implemented. Performed OS upgrades to remote servers with a minimal amount of downtime. Maintained cellular fraud prevention and real time billing systems. Specified and developed tools for the automation of support tasks. Developed and documented procedures for managing customer systems. Provided training and escalation support to customer support staff. Traveled in the US and abroad to provide installation assistance and customer training. Provided training and assistance to co-workers. Performed complete system tests in the field, from the cellular site to the servers. Required understanding of RF/Cellular principles and terminology. Used Netcool & OpenView to monitor system & network performance.

Intel Corporation	Chandler, AZ
Telecom Help Desk Manager	11/1995 to 04/1997
Managed a four person help desk providing first level data & voice support and technician dispatch for Intel's Arizona campuses, serving approximately 15,000 users with a surveyed customer satisfaction rate of 99%. Coordinated and implemented the assumption of functions of two other support groups, providing a central location for the processing of all telecommunications issues. Automated billing report generation. Responsible for employee electronic accounts. Administered static DNS and DEC address databases. Maintained and programmed AT&T G3V3 telephone switching systems. Installed and maintained data systems, including Ethernet, token ring, DECNET networks, routers, concentrators, and multiplexers covering a wide range of topologies and methodologies. Installed and maintained voice systems, including analog, digital, and ISDN. Worked extensively with TCP/IP, Windows NT, Banyan, Novell, VAX, and Pathworks networks. Utilized a large number of platforms, including UNIX, DOS, Windows (NT, 95, and 3.X), OS/2, and VAX. Certified to work in clean rooms.

Phoenix Control Systems	Phoenix, AZ
Project Manager	06/1993 to 12/1994
Assembled, configured, upgraded, and maintained redundant host computers for OS/2 based SCADA systems. Installed and configured Remote Terminal Units and Programmable Logic Controllers. Managed and completed field installations from the ground up, including equipment mounting, running conduit, cabling, power connection, installation of field measurement and control devices, termination of analog and digital status and control lines, and establishment of communications circuits. Management and supervision of projects, personnel, and materials.

United States Air Force	Yokota AB, Tokyo, Japan
Sergeant, Secure Communications Systems Maintenance Specialist	06/1989 to 06/1993
Installed, maintained, inspected, tested, repaired, modified, and safeguarded voice and data cryptographic hardware, mechanical and electronic teletype equipment, Cisco & Bay routers, and other secure and nonsecure communications systems. Maintained a patch and test facility supporting 5th Air Force & JASDAF Headquarters. Maintained an Autodin Switching Center. Managed cryptographic key material. Installed and upgraded several vital communications systems, linking the Pacific region. Managed supply and vehicle accounts. Provided on the job training to coworkers. Proficiently used a variety of test equipment. Analyzed and repaired electronic circuitry, PCBs, communications circuits, data and voice encryption units, multiplexers, modems, and data terminal equipment. Position required a TS/SCI security clearance. Volunteered as a security police augmentee, an acting police officer during emergency situations. Learned to speak Japanese. While in technical school served as a student leader responsible for over 200 fellow students. Basic Training honor graduate and technical school honor student.

N2H2	Seattle, WA
Systems Engineer / Business Programmer Analyst II	04/2001 to 09/2002
N2H2 provides internet content filtering solutions for business, education, library, and home users. Responsible for administration, installation, maintenance, and upgrades of internal production infrastructure including data collection & processing servers, DNS, Sendmail, Net Backup system, Netcool servers, database servers, Cisco & Alteon switches, and Cisco routers. Servers were a mix of Linux, FreeBSD, Sun, and Windows 2000. Managed LAN, WAN, POTS, T1, T3, point to point, and Frame Relay circuits & networks. Tool and GUI development for internet filter database. Continued to assist technical support as an escalation point as well as performing my day to day job functions. Participated in a complete data center move; responsibilities included rack layout / power requirement planning and equipment cabling in addition to system recovery afterwards. Entire move completed in 24 hours. Rewrote scanning tools, vastly improving harvesting capability and significantly improving performance. Built a secure log repository. Ensured proper security measures were implemented. Managed gold disks for internal production servers. QA of all production software. Proficient with SSL, SSH, FTP, HTTP,LDAP, SNMP, NFS and other network protocols. Used Netcool to monitor system & network performance.
Lead Technical Support Analyst	01/2000 to 04/2001
Support escalation point for hundreds of customers. Provided training to support analysts. Administration and maintenance of N2H2's customer systems, including the Linux proxy, Cisco PIX, Novell BorderManager, Stratacache, Check Point Firewall, Microsoft ISA, Microsoft Proxy 2, SonicWALL, and Volera Excelerator products. Set up load balancing and clustering of servers. Responsible for final software testing before field release of new code. Initial prototyping for Red Hat port of Bess filtering software. Built custom kernels to improve server performance and managed gold disks for field servers. Position required an in depth knowledge of system and network engineering. Traveled in the US and abroad to support sales staff and investigate problematic installations. Performed network utilization & security breach investigations. Used Netcool to monitor system & network performance.